Head-to-head comparison
8x8, inc. vs epam systems
epam systems leads by 17 points on AI adoption score.
8x8, inc.
Stage: Exploring
Key opportunity: AI can transform 8x8's contact center platform by using real-time conversation analytics to coach agents, predict customer intent, and automate post-call summarization, directly boosting efficiency and customer satisfaction.
Top use cases
- Real-time Agent Assist
- Automated Call Summarization
- Predictive Customer Routing
epam systems
Stage: Mature
Key opportunity: EPAM can leverage its deep client integration to deploy proprietary AI-powered software engineering and testing copilots, accelerating delivery and improving code quality across its global projects.
Top use cases
- AI-Powered Development Copilot
- Intelligent Test Automation
- Client Operations Analytics
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