Head-to-head comparison
8x8, inc. vs hi solutions
hi solutions leads by 22 points on AI adoption score.
8x8, inc.
Stage: Early
Key opportunity: AI can transform 8x8's contact center platform by using real-time conversation analytics to coach agents, predict customer intent, and automate post-call summarization, directly boosting efficiency and customer satisfaction.
Top use cases
- Real-time Agent Assist — AI analyzes live customer calls to surface relevant knowledge articles, suggest next-best-actions, and provide complianc…
- Automated Call Summarization — Post-call, AI generates concise summaries with key issues, resolutions, and sentiment, eliminating manual note-taking an…
- Predictive Customer Routing — ML models analyze caller history and real-time intent to route customers to the best-suited agent or self-service soluti…
hi solutions
Stage: Advanced
Key opportunity: Leverage proprietary AI models to productize consulting engagements into scalable SaaS offerings, increasing recurring revenue and market reach.
Top use cases
- Automated Code Generation & Testing — Use AI copilots to accelerate development cycles, reduce bugs, and free engineers for higher-value architecture work.
- AI-Powered Project Resource Allocation — Predict project bottlenecks and optimize staffing with machine learning models trained on historical project data.
- Client-Facing Intelligent Chatbots — Deploy conversational AI for client support and onboarding, cutting response times by 60% and improving satisfaction.
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